Frequently Asked Questions

What is a Silent Auction

Silent Auctions are a type of charity auction and nonprofit fundraising event. During silent auctions, organizations raise money by taking bids on auction items and selling each to the highest bidder. Bidding is conducted on our mobile bidding software.

What is a Business Silent Auction

Business Silent Auctions are a method of selling auction items without the public present.  Auctioneers list their auction items on the website and invite bidders to place bids on the items.  The time to bid can range from 5 days to 2 weeks.  Bidders come to the website to place bids on the products they want.  Online bidding continues until the time expires on the auction item.  The item is sold to the highest bidder.

What are the best Charity and Non-profit Silent Auction Items

  • Week Vacation rental at a cottage or country home
  • Entertainment Outings
  • Dinner out
  • Travel Packages
  • Spa Treatments
  • Weekend Getaways
  • Autographed Memorabilia
  • Popular Home Accessories
  • Local Business Gift Certificates
  • Outdoor Furniture or BBQ

Why can I not bid?

You need to register as a bidder first.  The Bidder Registion head is at the top of the Home screen.  Click on Bidder Registration and complete the information.  After your bidder registration is sucessful, you will see a line under the Canadian Flag at the top right corner of your screen.  It will say “Logged In As: xxxxxxx(Logout).  You may now go and bid on items.  Also see How to Register as a Bidder under the Support heading.

Why am I being asked for my Credit Card

The software asks you for your credit card information to verify who you are and to ensure you are not a robot.  Your credit card is only kept at the Credit Card Merchant.

Where Do I find Support Articles

How do I find my Invoice if I am a winning bidder.

You will find your history of invoices under the Account heading at the top of the page by clicking on Auction History in the drop down menu if you were a winning bidder. The invoices are usually generated within an hour of the last auction item being sold but can also be the next day. Invoices are also emailed so check your spam or trash folders if the invoice is not in your inbox. You can find more information under the Support article entitled How to Print Invoices – Winning Bidders.